Help Center
Essential steps for managing your space, using the member app and working with WebDesk.
Set up your space
- Create your management account and identify your space.
- Configure the activities, schedules and plans you will use.
- Add your team and check their access before inviting members.
Invite members to the app
- Check the member's profile and contact details in the dashboard.
- Send the app invitation or share the space access code.
- Ask the member to check that they joined the right space and can see their schedule.
Receive visitor requests
- Make only your chosen schedules available to visitors.
- Share your space's public link.
- Review requests in the dashboard and confirm bookings according to each schedule's rules.
Book a class
- Sign in to the WebGym app and select your space.
- Open the schedule and select a class available on your plan.
- Confirm your booking and check its status in the app.
Cancel a booking
- Open your booking in the app and view its details.
- Check the deadline and conditions set by your space.
- Use the cancellation option when available. Contact your space if you need help.
Check in
- At your space, open the attendance option in the app.
- Use the check-in method provided by your space, such as the front-desk QR code.
- Check the result in the app. Ask the team for help if there is a problem.
Sign in to WebDesk
- Open WebDesk, select your country and choose Team mode.
- Sign in with your team account email and password.
- Select your space if you have more than one, then open the schedule.
Record class attendance
- Open the class in the WebDesk schedule.
- Check the booked members.
- Mark them present or absent. Restore confirmed status if you make a mistake.
Pair a front-desk device
- Ask an administrator to generate the pairing code or QR code in the dashboard.
- On the device, select your country and Counter mode.
- Scan the QR or enter the code and check the space before using the counter.